one way
Round trip
adult 10+ years
children5-10 yearswith separate place
infants0-4 YearsNo separate place
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Terms and Conditions

Public Offer Agreement for Rendering Railway Tickets Booking, Processing, Sales and Other Associated Online Services at russianrailtickets.com

1. General provisions

1.1. This document posted in the Internet at the website russianrailtickets.com is an official public offer of a Agreement with  Gleden Group Ltd. (hereinafter the Company) to an unlimited amount of people. This public offer contains all the essential conditions of the services associated with transportation arrangements.

1.2. This Agreement is a standard public Agreement whereby the Company commits to provide the services to the unspecified amount of people (Clients) who apply for the said services.

1.3. Concluding this Agreement implies the Client’s entering into this Agreement, i.e. accepting the Agreementual obligations by ticking the box (Step 3) on the website of the Company thereby confirming his/her agreement with the terms of this Agreement in general, with no other exceptions, reservations or conditions.

1.4. Should the Client taking this offer accept the provisions set below, he/she agrees to all the provisions of this offer and become the Client (acceptance of this offer is tantamount to the Agreement conclusion on the terms provided in the offer).

1.5. The Agreement shall be deemed concluded in a simple written form, if the acceptance procedure of the Agreement is observed.

1.6. The Company reserves its right to introduce alterations into the Agreement, therefore the Client undertakes to recurrently keep track of changes in the Agreement posted on the Company’s website.

 

2. Subject of the Agreement

2.1. The Company Agreements to render the intermediary services that include booking of railway tickets, payment for the railway tickets and providing other associated services in compliance with the provisions of this offer.

2.2. This public offer shall be deemed accepted since the Client’s confirmation of his/her agreement with its provisions by ticking in the respective box on the line “I agree to the terms and conditions” while booking tickets on the Company’s website.

2.3. If the Agreement is made for the benefit of third parties, the Client shall undertake to ensure that the terms of this Agreement are observed by such third parties, and thereby shall confirm their agreement to the provisions of this Agreement.

2.4. The Client, by agreement with the terms and conditions of the Agreement, confirms his/her legal capacity and capability, solvency, as well as awareness of his/her commitments resulting from the conclusion of this Agreement. The Client confirms accuracy of his/her personal data and the personal data of the passengers and shall be fully responsible to ensure that such data are accurate, complete and true.

2.5. The Client accepts all the potential commercial risks (processing of a new order, changes in the rates, money return etc.), connected with or resulting from errors or discrepancies in the data submitted by the Client at the Company’s request at the ticket application form stage.

2.6. The Company is may involve third parties for the fulfillment of its obligations under the Agreement, and also engage the services of the third parties that would ensure the rendering of the services stipulated in this Agreement.

 

3. Terms and procedures for the services rendering

3.1. In order to use the services of the Company, the Client shall without failure fill in all the necessary information requested at the service order placement stage, and pass the registration procedure in the Client’s personal profile (for arranging of orders in his/her personal electronic cabinet on the Company’s Website).  The details of passengers (name and surname, date of birth, passport number, citizenship) must be indicated within 24 hours in response to the letter "Passenger's details are required", which is sent automatically within an hour after the payment is made to the e-mail address specified at the time of booking on the web-site.

3.2. After completing the registration procedure the Client assumes the responsibility for the integrity of his/her registration data and confirms that all actions implying the use of the data will be executed either by him/her personally or with his/her consent.

3.3. The Client confirms accuracy of his/her personal data and the [represented] passengers’ personal data meant to be provided while using the Company’s website; the Client is fully responsible for the accuracy, completeness and validity of such data.

3.4. The Company shall bear no responsibility for the accuracy, completeness and validity of the data that has been entered by the Client at the online registration.

3.5. Change to the personal data of any of the passengers in the processed order leads to the loss of validity of the charges, fares and tariffs agreed in the said order; to make such passenger data changed, it necessary to return the relevant ticket(s) on the said order request and place a new order. Thus, the Client assumes all possible commercial risks (return of tickets, registration and processing of a new order, fare and/or tariff changes, money refunds, etc.) related to his/her faulty actions which cause errors or inaccuracies in the provision of passengers’ personal data.

3.6. Services shall be rendered by the Company in the full scope and amount, provided that the respective services, fees, the Company’s services charges and other published dues.

The Company shall

  1. within no more than 72 (seventy-two) hours from the moment of the transfer of the funds to the Company’s settlement account provide the electronic train ticket(s) to the Client, should such ticket(s) be purchased no more than 89 days before the trip. Should ticket(s) be booked on the website more than 89 days before the departure of the train, such tickets shall be issued and sent to the Client 89 days before the departure;
  2. within 24 (twenty-four) hours before the trip provide the confirmation of the booked transfer;
  3. within 72 (seventy-two) hours from the moment of the transfer of the funds to the Company’s settlement account provide the electronic version of a visa invitation to the Client,

3.7. After the Company has sent to the e-mail address stated during the Client’s registration the train ticket(s) or other document(s) certifying the conclusion of an agreement for the transportation, accommodation and/or other services with a third party, the Services are considered to have been rendered properly and in full.

3.8. The Parties shall exchange any information, be it related to the Client’s Order(s) and performance of any other obligations under this Agreement, via the e-mail box indicated by the Client during the registration on the Company's Website. In this regard, the Client, until the use of the ticket purchased on the Company’s Website, shall be obliged to independently monitor the status of his/her Order, including checking of the e-mail indicated during the registration at the Company’s Website for any possible changes in relation with the Order and, if necessary, to request information directly from the Company by phone number posted on the Company’s Website or via a feedback form posted on the said Website. The Client shall bear responsibility for any consequences arising from the Client’s lack of information on the changes in the Order, should such changes occur for reasons beyond the Company’s control (cancellation of the scheduled train trip, payment for the Order delayed by the Client’s bank, tariff/rate/fare changes, etc.), provided that the Company has kept by the procedures for notifying the Client about any changes in the Order.

3.9. In order to prevent various cases of misuse of bank cards in order payments, all orders placed on the Website and paid by bank cards are checked by the Company. The Company reserves the right to refuse to provide services to the Client or to request additional copies of documents from the card holder, should there be sufficient grounds to believe that the transaction in which an order has been paid with the bank card may be considered fraudulent. According to the Regulations of International Payment Systems, in order to verify the identity of a bank card holder and his/her authority to use the bank card, the Customer who has placed such Order, upon request from the Company shall provide photocopies of two pages of the bank card holder’s passport (the broadside two-page spread with the photo) and a photocopy of the two sides of the bank card (the card number should be covered but the last four digits) or provide electronic scan copies thereof by email. Should the Client fail to provide the requested documents within the period specified in the Company’s request or should there be doubts about authenticity of such documents, the Company reserves the right, at its sole discretion, to cancel the Order; the cost of such paid Order shall be refunded to the holder’s bank card account.

 

4. Settlement and payment procedures

4.1. Prior to making payments for an order, the Client shall to refer to the information posted on the Company's website, including "Terms and Conditions", as well as to the text of this Public Offer Agreement.

4.2. After referring to the above mentioned documents, the Client, at his/her own discretion, shall book an order on the Company's website. All the terms and conditions related to the order are presented to the Client during the booking process.

4.3. All information about the terms and conditions of an order (the schedule, ticket availability, costs and charges, etc.) presented on the Company's website shall be deemed correct at the time of booking.

4.4. Should errors in the indication of the Order price arise from the booking system regardless of the Company’s actions, the Company shall inform the Client of such failure as early as possible.  The Client may choose to confirm the Order at the revised and corrected price or to cancel the Order. In case of failure to contact the Client in the manner provided in Clause 3.8 of this Agreement, such Order shall be deemed cancelled. If the Order being cancelled under such circumstances has been paid for, the Company shall transfer the money paid for the Order to the Client’s User Account, from which this money may subsequently be returned to the Client upon his/her written request.

4.5. The Company performs the online processing of the Client’s order(s). After a booking order has been processed, it comes to the “Booked” status. 

4.6. If there are no tickets available to comply with the options requested by the Client, the order may be canceled, with 100 per cent refund to the Client’s bank card account.

4.7. Booking orders shall be paid for in either of the ways as follows:

- with Visa bank cards,

- MasterCard bank cards.

4.8. All terms and conditions pertaining to the Order (inclusive of return of train tickets) are subject to the regulations set forth by the by the carrier company that undertakes this particular service, as well as to the offer agreement for railway transportation with JSC Russian Railways, to the Company’s Public Offer Agreement.

4.9. In cases when the Client, for some reasons, wished to return an issued electronic train ticket, he/she should cancel the order in the User's personal electronic cabinet on the Company's website. The Company shall accept applications for cancellation of the order not later than 72 hours before the date of travel. The electronic railway ticket can be returned to the Company only before the Client has received the tickets and travel certificates issued on the special forms of JSC "Russian Railways". In less than 372 hours before the date of the trip the ticket(s) can be returned only to the ticket office of JSC "Russian Railways" personally by the Client.

4.10. In cases when a train ticket booking order is cancelled, the cancellation fee of 30 per cent of the cost of the ticket(s) shall be charged, if the ticket(s) has/have been sent by email to the Client;  the cancellation fee of 10 per cent of the cost of the ticket(s) shall be charged, if the ticket(s) has/have not been sent by email to the Client. No refunds are provided for other services published on the Company's website.

4.11. The Client may apply for partial return of the Order in his/her personal electronic cabinet on the Company’s website. 

4.12. Internal transactions in relation with refunds for train tickets are performed by the Company within 2 business days. Cash flows to the Client’s bank card account are to be accomplished within a period of 2 to 30 days, depending on the bank that processes the payment and the bank that issued the card.

 

5. Liabilities of the Parties

5.1. Company shall not be liable to the User in case of full or partial inoperability of the online booking system or its components during any period of time, as well as in case of absence of the Client’s access to the online booking system or any direct or indirect costs incurred by the Client in relation with such circumstances. All offers, prices, as well as sale terms and conditions are subject to: change without notice to the Client; limitations in time, seat availability and advance order time terms, trip dates, minimum and maximum periods of stay at the destination, weekends and holidays factors, seasonal price fluctuations, waiting lists, as well as strikes and temporary inoperability of booking systems, and/or subject to any other changes, conditions and limitations.

5.2. The Company is not responsible for any negative consequences or losses resulting from events or circumstances that are beyond the Company’s competence, or from the actions/inaction of third parties, namely:

  • in cases of failure to fulfill the undertaken obligations and commitments, which results from unreliable, insufficient and untimely information or documents provided by the Client, or as a result of violation by the Client of the terms and conditions of this Agreement or the required regulations with regards to such documents;
  • for actions of carriers (change, cancellation, transfer, delayed departure of scheduled train trips and/or other transportations), for safety, loss or damage to luggage, cargo, valuable posessions and documents of the Client/passenger for the entire duration of their trip. In the aforementioned cases, the railway carrier companies shall be liable to the Client (passenger) in accordance with the applicable international rules and regulations and with applicable laws of the Russian Federation. The Client’s/passenger’s claims are considered by carrier entities and are subject to the applicable legislation of the Russian Federation and the relevant international transportation regulations;
  • for actions of customs and immigration authorities;
  • for consequences of  restrictions on the passenger’s right to leave/come to the Community of Independent States or any other departure station, should such restrictions be imposed by the competent authorities of the relevant country;
  • for actions of consulates of foreign countries, including delays, denials or change of issue timelines for entry visas/permits;
  • for the consequences of violation of customs and border formalities, travel and luggage rules by the Client/passenger, as well as of the violation of special rules of conduct in the country of the Client’s/passenger’s temporary residence;
  • for the absence of the travel documents on the Client/passenger, although such documents have been issued by the Company and transferred to the Client/passenger;
  • for the Client’s/passenger’s failure to arrive or late arrival thereof at the train departure station;
  • for the Client’s/passenger’s breach of or failure to comply with the rules of conduct on board the train set by the railway carrier;
  • for the absence of a properly issued foreign passport on the Client/passenger by the moment of the departure, and/or other relevant documents that authorize persons under 18 to travel outside the Commonwelth of Independent States;
  • the unreliable authenticity or not proper/faulty issue of the Client’s/passenger’s identification documents, as well as for the untrue data therein.

 5.3. The Client/passenger acknowledges and warrants that he/she has read and agrees with

  • the requirements for execution and availability of documents requested for the trip and takes full responsibility for the preparation of all necessary documents for the trip. The Client/passenger shall learn and follow all requirements of the country to which he/she is going to, including the requirements for execution of the documents required at departure and arrival thereto, be aware of issues related to the entry visas, purchase of a return ticket when entering a visa-free country (for citizens of the country having a relevant agreement with the country of destination), or of any other entry requirements (medical insurance, evidence of sufficient funds available with the Client/passenger, etc.), of  other documents required for travel of persons under 18, pet/animal travel/export permit, of permits for cross-border transportation or export of weapons or art treasures, as well as of and other permits and authorizations. The Company is not responsible or liable for the Client’s/passenger’s ignorance or failure to follow such above mentioned requirements;
  • the requirements applicable for foreign travel passports and other formal documents, including the requirements with regard to the least remaining validity term of required of a foreign travel passport to obtain the visa and enter into the host country;
  • the border/customs control or frontier regime peculiarities and regulations of the country of destination and foreign countries;
  • the requirements to comply with the customs and border regulations;
  • the fact that the Client/passenger shall bear full responsibility for the validity of his/her foreign travel passport, consents and permits for the travel of minors and other documents required for crossing the border(s), as well as for the accuracy and veracity of the data in such documents;
  • the fact that the deportation of a Client/passenger having invalid entry or exit documents is carried at such Client/passenger’s cost. The Client/passenger shall be obliged to obtain the necessary information about the deportation procedures at the consulate of the relevant country.

 5.4. The Parties are not responsible for improper performance or failure to perform or fulfil their obligations hereunder in the event of force majeure, which, according to the Parties, include the following circumstances: fire, epidemic, earthquake, terrorist attack, flood, hurricane, storm, tsunami, landslides and other natural disasters and cataclysms, acts of war of any kind, strikes, imposition of the state of emergency or martial law, embargo, changes in the legislation of the country of destination or transit, adoption of regulations by government authorities, which cause the Parties’ inability to properly perform and fulfil their obligations, as well as other circumstances which the Parties can not foresee or prevent.

 

6. Miscellaneous

6.1. The Parties unconditionally agree that this Agreement is effected at the Company's domicile.

6.2. The interactions and relations between the Company and the Client are governed by the current applicable laws of the Republic of Belarus. Railway transportation services booked by the Client are subject to the regulations established with the relevant railway carrier entity.

6.3. The processing of personal data of the Client and/or passengers is carried out for the purposes of executing this Agreement whereof the Client and/or passenger are/is a Party. The Client agrees (confirms the consent of all persons included in a booking registration/order) to the further processing of the personal data entered during booking registration (surname, name, phone number, e-mail address, date of birth, gender, data of the passport), including their transfer to third parties that carry out the transportation or provide services for the transportation, and to a cross-border transfer of such said personal data.

6.4. The Company undertakes to use the Client’s and/or passengers’ personal data (provided by the Client when placing an order) solely for the sales of transportation services, identification of the Client and the fulfilment of the obligations under this Public Offer. The Company shall not use the Client’s personal data to send documents or messages with no relation to the registered booking orders or applications.

6.5. The Client’s questions or claims shall be forwarded by him/her to the Company by phone or by filling in the feedback form on the Company’s website. In cases whenever the Client has claims or complaints against the quality of the Company’s work, the Client shall submit a written complaint/claim within no more than 20 (twenty) days from the date of occurrence of the reason for the disputable situation. The Company shall consider such complaint within 10 (ten) days and send the Client a reasonable substantiate reply note. Any disputes arising between the Parties shall be resolved by negotiation; in cases of failure to reach a consensus, the dispute shall be subject to the relevant judicial authority at the location of the Company. 

 

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