w jedną stronę
tam i z powrotem
dorosłych 10+ lat
dzieci5-10 latdziecko z miejscówką
niemowląt0-4 latadziecko bez miejscówki


How do I know that my reservation is confirmed?
You will see the page with confirmation message and number of your order in the system once the booking process is completed. You will be sent a letter with request to set a password in order to access the client area on the web-site, where you will have access to orders, paid invoices, account information, cancellation services.
How can I cancel my reservation?
You can cancel your reservation in your client area on this web-site. You should log in, select the order you want to cancel and select the appropriate option cancellation. You can also send an e-mail with request to cancel your order. Please, do not forget to read the rules of cancellation policy before confirmation of your  request. We accept cancellation requests not later than 3 working days before your departure date.
Which train stations my train departs from /arrives at?

We will send the names and addresses of the train stations with your train ticket within 2 working days.

In Moscow and St. Petersburg there are several train stations located in different parts of the cities. You may find the exact addresses following:

Moscow train stations

St. Petersburg train stations

How should I use my train ticket?
Most train tickets in Russia are electronic tickets. You only need to print the tickets on a standard printer (at home or in the hotel you are staying) and show printed tickets and your passport to the car attendant when boarding the train.
What does e-registration mean?

E-registration allows you to board the train with your passport and home-printed ticket.

E-registration is available for trains running through the territory of Russia and some international trains arriving at / departing from Russia.

When you book tickets on our website, e-registration is completed automatically.

How long prior departure should I be at the train station?
We do recommend you to be at the train station 40 minutes prior departure.
What is permitted size of luggage?
Each passenger may take for free transportation (it is included in the ticket price) 1 bag weighing no more than 36 kg (for cars with 2-berth compartments (1st class SV - 50 kg)), total size of three dimensions must not exceed 180 cm.
If I made a mistake when entering personal details, how can I fix it?

If you made a mistake when entering personal details, you need to contact us immediately by phone / via email / online-chat and provide correct information.

If the tickets have already been issued, you have to cancel the exist order and book new tickets.

Money from the card has been charged, but the order has not been processed. What should I do?

Log in to your account on our web-site, go to "My Orders" section and verify that the order has not been processed.

If you do not see the order, please, contact our customer support service for details.

What should I do if the payment failed?

Make sure that there are sufficient funds on your credit card. If you are sure that the funds are sufficient, please, contact your bank to find out the details (because sometimes bank may block the payment in accordance to its policy).

If you have followed these recommendations but the problem has not been fixed, please contact our customer support service for details.

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