Einfache Fahrt
Hin- und Rückfahrt
Erwachsene 10+ Jahre
Kinder5-10 Jahrekind mit Extrasitz
Babys0-4 Jahrekind ohne Extrasitz
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FAQ

When will I receive my tickets?

If you book your train tickets more than 89 days prior departure, the tickets will be issued 89 days before travel date. If you book your train tickets less than 89 days prior departure, the tickets will be issued within 1 working day and sent via email.

How do I know that my reservation is confirmed?

You will see the page with confirmation message and number of your order in the system once the booking process is completed. You will be sent a letter with request to set a password in order to access the client area on the web-site, where you will have access to orders, paid invoices, account information, cancellation services.

How can I cancel my reservation?

You can cancel your reservation in your client area on this web-site. You should log in, select the order you want to cancel and select the appropriate option cancellation. You can also send an e-mail with request to cancel your order. Please, do not forget to read the rules of cancellation policy before confirmation of your  request. We accept cancellation requests not later than 3 working days before your departure date.

How should I use my train ticket?

Most train tickets in Russia are electronic tickets. You only need to print the tickets on a standard printer (at home or in the hotel you are staying) and show printed tickets and your passport to the car attendant when boarding the train.

What does e-registration mean?

E-registration allows you to board the train with your passport and home-printed ticket.

E-registration is available for trains running through the territory of Russia and some international trains arriving at / departing from Russia.

When you book tickets on our website, e-registration is completed automatically.

What is permitted size of luggage?

Each passenger may take for free transportation (it is included in the ticket price) 1 bag weighing no more than 36 kg (for cars with 2-berth compartments (1st class SV - 50 kg)), total size of three dimensions must not exceed 180 cm.

Money from the card has been charged, but the order has not been processed. What should I do?

Log in to your account on our web-site, go to "My Orders" section and verify that the order has not been processed.

If you do not see the order, please, contact our customer support service for details.

What should I do if the payment failed?

Make sure that there are sufficient funds on your credit card. If you are sure that the funds are sufficient, please, contact your bank to find out the details (because sometimes bank may block the payment in accordance to its policy).

If you have followed these recommendations but the problem has not been fixed, please contact our customer support service for details.

Can I book tickets online and pay later?

No, we accept bookings with one-time payment.

Which train stations my train departs from /arrives at?

We will send the names and addresses of the train stations with your train ticket within 2 working days.

In Moscow and St. Petersburg there are several train stations located in different parts of the cities. You may find the exact addresses following:

Moscow train stations

St. Petersburg train stations

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